What a BBB A+ Rating Really Means
When you start searching for a contractor to build your custom home, you will see all kinds of claims. Everybody says they are the best. Everybody promises quality. But one mark that cannot be faked or bought is a BBB A+ rating from the Better Business Bureau. At Grander Construction, we have earned and maintained that A+ rating since we first opened our doors in the Upstate South Carolina market, and we want you to understand exactly what that means for your project.
The Better Business Bureau is an independent, nonprofit organization that has been evaluating businesses since 1912. Their rating system runs from A+ at the top down to F at the bottom. The grade is not based on customer reviews alone. It factors in the length of time a business has been operating, how it handles complaints, its licensing and government actions, and whether it engages in transparent advertising. An A+ rating means a business has met every one of those standards at the highest level.
How a BBB A+ Rating Is Earned
You cannot pay for an A+ rating. That is a common misconception. While businesses can choose to become BBB Accredited members, the letter grade itself is assigned independently based on objective criteria. A company with zero complaints, a long operating history, proper licensing, and honest marketing practices will earn that A+. A company that cuts corners or ignores customer concerns will not, no matter how much they spend on membership.
For Grander Construction, earning the A+ was not a marketing exercise. It was the natural result of the way we have always done business. We respond to every client concern promptly. We put our agreements in writing. We do not inflate estimates to pad our margins, and we do not use bait-and-switch tactics to get a contract signed. The A+ rating is simply the BBB confirming what our clients already know about us.
The Complaint Resolution Process
One of the most important factors in the BBB rating system is how a business responds to complaints. Every business, no matter how careful, will eventually have a disagreement with a customer. What matters is how you handle it. The BBB tracks whether complaints are acknowledged, whether the business responds in a timely manner, and whether a good-faith effort is made to resolve the issue.
At Grander Construction, we view every concern as an opportunity to make things right. If a client notices something after a walkthrough that does not meet their expectations, we address it. We do not dodge phone calls. We do not point fingers at subcontractors. We own the outcome because we are the general contractor, and the buck stops with us. That commitment to resolution is a major reason our A+ rating has stayed intact year after year.
Why the Rating Matters When Choosing a Builder
Custom home construction is one of the largest financial commitments a family will ever make. You are not buying something off a shelf that you can return if it does not work out. You are entering into a months-long relationship with a contractor who will be making thousands of decisions on your behalf. Trust is not optional in that relationship. It is foundational.
A BBB A+ rating gives you a third-party verification of that trust. It tells you that an independent organization has looked at how this company operates, how it treats its customers, and how it handles problems, and has concluded that it meets the highest standard. That is worth more than any glossy brochure or social media ad.
When you are comparing builders in the Greer, South Carolina area, we encourage you to check the BBB profile of every company on your list. Look at the rating. Read the complaint history. See how the business responded. You will learn more from that research than from any sales presentation.
Transparency and Accountability in Every Build
The principles that earn a BBB A+ rating are the same principles that produce a well-built home. Transparency in communication. Accountability when something goes wrong. Consistency in following through on promises. These are not abstract values at Grander Construction. They show up in the way we write our contracts, the way we manage our job sites, and the way we interact with our clients from the first meeting through the final walkthrough.
We use detailed written estimates that break down costs by category so you can see exactly where your money is going. We maintain open lines of communication throughout the build process, providing regular updates and responding to questions promptly. And when the project is complete, we stand behind our work with a warranty that means something, because we plan to be here in this community for the long haul.
A Rating You Can Verify Yourself
One of the best things about the BBB rating system is that it is completely public. You do not have to take our word for it. Visit bbb.org, search for Grander Construction, and see our profile for yourself. You will find our rating, our accreditation status, our complaint history, and reviews from real customers. That kind of transparency is exactly what the home building industry needs, and it is exactly what we provide.
If you are planning a custom home, addition, or renovation in the Upstate South Carolina area and want to work with a builder whose A+ reputation is verified by an independent third party, we would welcome the chance to sit down with you. Give us a call at (864) 412-9999 or visit us at 1733 Locust Hill Rd, Greer, SC 29651.
Frequently Asked Questions
Can a contractor pay for a BBB A+ rating?
No. The BBB letter grade is assigned independently based on factors like complaint history, business longevity, licensing, and advertising practices. A business can choose to become a BBB Accredited member, but the rating itself cannot be purchased. A company with unresolved complaints or deceptive practices will receive a lower grade regardless of membership status.
What happens if someone files a BBB complaint against Grander Construction?
The BBB forwards the complaint to us, and we respond within their required timeframe. We take every complaint seriously, investigate the concern, and work toward a resolution that is fair to the client. Our track record of prompt, good-faith responses is a key reason we have maintained our A+ rating.
How often does the BBB update its ratings?
The BBB continuously monitors businesses and can update ratings at any time based on new information. Factors like new complaints, government actions, or changes in business practices can all affect a rating. This means a current A+ rating reflects ongoing performance, not just a single point in time.
Is a BBB rating the only thing I should look at when choosing a builder?
It is an important factor, but not the only one. You should also check for proper licensing and insurance, ask for references from recent projects, visit completed homes if possible, and make sure the builder specializes in the type of project you have in mind. The BBB rating gives you a reliable baseline of trustworthiness, and from there you can evaluate fit, style, and expertise.